Got questions? We’ve answered the most common ones below.
If you still need help, WhatsApp us at +92 329 2233896.
🛒 Orders & Payment
Q: How do I place an order?
Select your size and color, add to cart, and proceed to checkout.
Q: Is Cash on Delivery (COD) available?
Yes, COD is available across Pakistan. You pay when your order is delivered.
Q: Can I pay by card?
Yes, we accept all major debit and credit cards via secure checkout.
Q: Can I cancel my order?
Orders can be cancelled within 12 hours of placement. Once shipped, cancellation is not possible.
Q: Will I receive order confirmation?
Yes, confirmation is sent via WhatsApp and email after order placement.
🚚 Delivery & Tracking
Q: Is delivery free?
Yes, we offer free delivery across Pakistan with no minimum order.
Q: How long does delivery take?
- Karachi: 2–3 working days
- Lahore & Islamabad: 3–5 working days
- Other major cities: 3–5 working days
- Remote areas: 5–7 working days
Q: How do I track my order?
You will receive a tracking number via WhatsApp/email once your order is dispatched.
Q: Do you deliver outside Pakistan?
Currently, we only deliver within Pakistan.
📏 Sizing & Fit
Q: How do I choose my size?
Use our Size Guide for detailed measurements.
Q: Are your t-shirts oversized?
Yes, all tees are oversized with a relaxed drop-shoulder fit.
Q: Are products unisex?
Yes, all items are designed for everyone.
Q: Between two sizes, which should I choose?
- Oversized look → choose larger size
- Regular fit → choose smaller size
🔄 Exchange & Returns
Q: What is your exchange policy?
We offer free size exchanges within 7 days of delivery. Items must be unworn, unwashed, and with tags.
Q: How do I request an exchange?
WhatsApp us with your order details. We arrange free pickup and send replacement after inspection.
Q: Do you offer refunds?
We currently offer exchanges only. No cash refunds.
Q: What if I receive a wrong or defective item?
Contact us within 48 hours with your order number and photos for immediate replacement.
👕 Product & Quality
Q: What fabric do you use?
100% premium combed cotton (220 GSM) — soft, breathable, and durable.
Q: Will the print fade?
No, our prints are high-quality screen printed for long-lasting durability.
Q: How should I care for my t-shirt?
- Wash inside out
- Cold wash (30°C max)
- Do not bleach
- Iron inside out only
Q: Can I open parcel before payment?
No, parcels cannot be opened before payment as per courier policy in Pakistan.
📞 Still Need Help?
WhatsApp: +92 329 2233896
Email: info@dobaraa.com
Hours: Mon–Sat | 10:00 AM – 8:00 PM (PKT)