Exchange & Return Policy
Last Updated: June 2026
We’ve Got You Covered
At DOBARAA, your satisfaction is everything. If something isn’t right with your order — wrong size, or you just want a different fit — we make it easy to fix. No hassle, no complicated process, no hidden charges.
Our Exchange Policy — Key Points
✅ Size exchanges accepted within 7 days of delivery
✅ Free pickup from your doorstep — zero charges
✅ No return shipping fees — we cover everything
✅ New size dispatched within 2–3 working days of receiving your return
Complete Exchange Process — Step by Step
Step 1: Check Eligibility
Make sure your item meets the following conditions before requesting an exchange:
| Condition | Required |
|---|---|
| Exchange requested within 7 days of delivery | ✅ Yes |
| Item unworn and unwashed | ✅ Yes |
| Original tags still attached | ✅ Yes |
| Item in original undamaged condition | ✅ Yes |
| Original packaging (if available) | ⭐ Preferred |
Step 2: Contact Us on WhatsApp
WhatsApp us at +92 329 2233896 with the following information:
- 📦 Your order number
- 👕 Product name and current size
- 🔄 The new size you want
- 📸 A photo of the item (to confirm condition)
- 📍 Your complete delivery address for pickup
⏰ WhatsApp Hours: Monday – Saturday | 10:00 AM – 8:00 PM PKT
Step 3: Free Pickup Arranged
Once your exchange request is confirmed:
- We will arrange a free pickup from your doorstep through our courier partner
- You will receive pickup details via WhatsApp
- Please keep the item packed and ready for the courier
- Pickup usually happens within 1–2 working days of your request
Step 4: Item Received & Inspected
Once we receive your returned item:
- Our team will inspect the item to ensure it meets exchange conditions
- You will receive a WhatsApp confirmation once inspection is complete
- This usually takes 1 working day
Step 5: New Size Dispatched
After successful inspection:
- Your requested size will be dispatched within 2–3 working days
- You will receive a new tracking number via WhatsApp and email
- Delivery timeframes apply as per our Shipping Policy
What If My Size Is Not Available?
In the rare case that your requested size is out of stock:
- We will notify you immediately via WhatsApp
- You can choose a different available size
- Or wait until the size is restocked (we will update you)
Exchanges NOT Accepted If:
- ❌ Exchange request made after 7 days of delivery
- ❌ Item has been worn or washed
- ❌ Tags removed from the item
- ❌ Item shows signs of damage or misuse
- ❌ Item is not in original condition
Received Wrong or Defective Item?
We sincerely apologize if this happened. Please contact us within 48 hours of delivery:
📱 WhatsApp: +92 329 2233896
Send us:
- Your order number
- Clear photos of the wrong/defective item
We will arrange an immediate free exchange — priority handling, no questions asked. ✅
Refund Policy
We currently offer exchanges only.
Cash refunds are not available at this time.
In exceptional circumstances (such as a product being permanently out of stock and no alternative available), we will work with you individually to find the best possible solution.
Exchange Summary — Quick Reference
| Details | |
|---|---|
| Exchange Window | 7 days from delivery |
| Exchange Type | Size exchange only |
| Return Shipping | FREE — we arrange pickup |
| Processing Time | 2–3 working days after receipt |
| Refunds | Not available |
| Contact | WhatsApp +92 329 2233896 |
Questions?
📱 WhatsApp: +92 329 2233896
📧 Email: info@dobaraa.com
⏰ Hours: Monday – Saturday | 10:00 AM – 8:00 PM PKT